Flexible Booking Options: Due to the advent of technology management, people can now book their tickets to their pertinent destination in a variety of ways like the Internet, teletext and call centres. People can now book their tickets at their own time and discretion with relative ease. It is not just easier but also relatively cheaper and quicker. This will affect the tour operator’s industry as tourists are slowly becoming apprehensive in resorting to the services of a travel agent in which case the travel agents will be losing a lot of money and probably there won’t be too many travel agents around in the future. Company like Thomas Cook are already shutting some of their high street agencies as customers are resorting to online agents more often than not.